About us

Get to know us:

Bella Aventura is a German-speaking destination agency and local tour operator based in Costa Rica and was founded by an Austrian-Costarican family. Our strength is individual programs designed by travel professionals, specifically tailored to the travel wishes of our customers, offered at fair prices. We place the highest value on customer satisfaction. That is why service is our top priority!

Our mission:

Our mission is to offer our clients varied and creative travel ideas. We are travel professionals with years of experience in tourism and developing individual itineraries and group packages within Costa Rica and neighboring Latin American countries.

Our Vision:

Our vision for the future is to be one of the leading travel agencies in Costa Rica and to achieve healthy growth for our company by constantly improving our services.

Our values:

Why are we your best option?

We frequently go on-site inspections to ensure service quality and safety of our provider´s services; this also lets us offer cutting-edge products for all tastes. In addition, we carefully focus on every detail of the unique and individual programs we elaborate on, allowing us to deliver proposals that guarantee our customers’ enjoyment and satisfaction.

Once our clients are in the country, we will welcome them with travel documents that will bring specifications of the itineraries and the country‘s information. This will be provided according to their languages all our materials can be found in English, Spanish and German. As your local experts, we understand the importance of being easily contacted; for this reason, we offer a 24-hour emergency service in English, Spanish, and German (while on-site) that helps us react most efficiently.

We are specialists in:

Family Travel

Everyone gets their money's worth here - enjoy your individual Costa Rica holiday with the whole family.

Group Travel

Do you want to discover Costa Rica with friends or acquaintances? Join us on your group adventure!

Photo travel

Is your camera your most faithful companion? Then Costa Rica is the right place for you! Discover the flora & fauna with us!

Honeymoons

Relaxation, adventure, and togetherness: plan your honeymoon and unforgettable memories!

Travel Jewels

Unique, impressively luxurious: discover the treasures of Costa Rica in exceptional comfort. Entirely according to your wishes!

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Satisfied customer
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Google rating
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Years in the market

Direct clients:

“For over 14 years, Bella Aventura has specialized in creating the best travel experiences for our direct clients. Our local experts in Costa Rica will give you the best options and recommendations for travel time and budget. Our staff and partners will make you feel like you are with friends at all times, discovering the essence of our way of life, “Pura Vida.”

Our Google rating (4.9) guarantees that we will provide you with the best service to experience an unforgettable holiday. Our range includes luxury hotels, eco-lodges, and small and personal boutique hotels. You can also travel at your own pace by private or shared transport or car hire. We offer all our clients 24/7 access to their itinerary and all the information they need from their laptops or mobile phone, along with our assistance service.”

Individually planned trips
Authentic Accommodations
Private Transfers – Shuttle
Local tours
Örtliche Touren
Travel Kit
All-round care 24/7

Making a reservation is quick and easy:

“Your dream trip is something extraordinary. – We are aware of that. That’s why the planning process is critical to us! Are you interested in a trip through Costa Rica with us? Then get in touch with us first. Our travel experts will work with you to put together the perfect trip for you. Then you fill out a registration form and confirm the trip with your payment. Enjoy the anticipation.  – Soon, you will be exploring beautiful Costa Rica with us!”

Contact our expert on-site
We create your Tailor-made journey
Confirm your trip quickly and easily
Reserve in safely

Payment Policy – Terms and conditions:

Terms of payment:

Confirmation of services will be made upon completion of payment of 30% of the total amount of the reservation. The deposit must be paid to Bella Aventura within one week of receipt.

 

Payment will be made through a payment link or bank transfer provided by the agency.

The remaining balance is due 45 days before arrival. A new payment link will be created for this purpose. Without full payment of the total amount of the trip, Bella Aventura will proceed to the cancellation of the services and will apply the corresponding cancellation policies

Cancellation conditions:
  • Up to 45 days before the date of arrival in the country, a penalty of $150.00 US per person will be applied to cover the administrative amount of the services.
  • Between 44 to 30 days before the arrival date, a penalty of 20% of the total reservation amount will be charged.
  • Between 29 to 22 days before the arrival date, 30% of the total reservation amount will be charged.
  • Between 21 to 14 days before the arrival date, a penalty of 40% of the total reservation amount will be charged.
  • Between 13 to 7 days before the arrival date, a penalty of 75% of the total reservation amount will be charged.
  • 6 days or less before arrival date will be penalized with a 100% cancellation fee.
General Terms and Conditions Bella Aventura Costa Rica
  1. On the formalization of the travel contract.

 

The formalization of the reservation of your trip must be made in writing by e-mail to your travel agent contact and then fill out the registration form that will contain the information of the travelers. The travel contract comes into effect with the acceptance of the terms and conditions, as well as the amount of 30% of the total reservation.

 

It is the traveler’s responsibility to check that the documentation provided is by the contracted services. If this is not the case, you should contact your travel agent to make the necessary modifications.

 

     2. Included services.

 

The services included in your travel itinerary are exclusively those detailed in your travel program, any changes must be previously requested with your travel agent. These changes may imply additional costs.

 

       3. Unused services.

 

Bella Aventura will not be subject to applying for refunds if the client decides not to make use of services stipulated in the travel package (such as hotel stays, activities, and/or transfers).

 

      4. Cancellation of contract due to extraordinay circumstances.

 

If the trip is hindered, endangered, or significantly impaired because of a force majeure event not foreseeable at the time of the conclusion of the contract (e.g., natural disasters, political unrest, pandemics, epidemics, crises), Bella Aventura may cancel the contract. In this case, Bella Aventura will reimburse the price of the trip minus compensation of $150.00 US per person to cover the administrative amount of the services.

 

  1. Guarantee / Customer´s responsibility.

 

If a travel service is not fully provided in accordance with the contract, the Customer may demand appropriate compensation within a reasonable period. Bella Aventura can rectify the situation by providing a substitute service of equal or higher value if this is reasonable for the Customer and the travel defect was caused intentionally or the rectification does not represent an inadmissible change of contract.

 

Bella Aventura can refuse the correction if the remedy requires a disproportionate effort.

If the travel services have not been provided in accordance with the contract, you must assert your claims against Bella Aventura during your stay in the country.

 

If defects or complaints are not reported during the trip by telephone (+506 2236 5226 switchboard or +506 8439 4040 emergency phone) or by mail to the travel planner, Bella Aventura is exempt from any kind of claim or refund request.

 

    6. Limitations of liability.

 

Bella Aventura is an agent and coordinator of services provided by third-party suppliers (accommodation, transportation by land, sea, and air, self-employed tour guides, as well as organizers of activities of all kinds). We are responsible for the careful selection of these providers, especially regarding suitability, compliance with applicable regulations and laws, as well as insurance coverage of the respective service provider. Therefore, Bella Aventura is not liable for the mediation services of these third-party companies, unless we can be accused of intent or gross negligence in the selection of these. Particularly excluded from liability are: Personal injury or death, as well as loss of property and assets because of force majeure, civil unrest, or natural disasters. Bella Aventura recommends that you take out travel accident and baggage insurance.

 

  1. Bella Aventura has no control over, nor can it guarantee the assignment of specific rooms. This responds to the needs and space utilization of the contracted service provider.
  2. Bella Aventura cannot guarantee the number of people participating in each of the activities. The operation of the activity is carried out by subcontracted service providers.
  3. Bella Aventura cannot be held responsible for road delays related to landslides, and protests, among other circumstances beyond the agency’s control.
  4. Bella Aventura will not assume refunds due to delays in international flights. However, it will make the necessary modifications to give continuity to the operation in case of this unforeseen event.
  5. Bella Aventura cannot guarantee that the contracted activities will be offered in languages other than Spanish and/or English. Unless the trip has been contracted with a private guide in another specific language.
  6. Bella Aventura offers certain services that are part of a package (Tortuguero, Corcovado, Pacuare, among others) with different activities. The agency will provide the itinerary of activities; however, it cannot guarantee the order of execution of these activities.
  7. Bella Aventura cannot assume responsibility for the client’s failure to present the indispensable requirements (valid driver’s license and credit card) for the car rental.
  8. Bella Aventura cannot control the presence of inconveniences caused by weather conditions. Because Costa Rica is a tropical country with varied microclimates.
  9. Bella Aventura will not be able to ensure the sighting of wildlife since it is impossible to control the behavior of the species in their natural habitat.

 

For DMC: Destination Management Company.

We have the best team in Costa Rica to guarantee that your Fits, Groups, or Incentives will enjoy an unparalleled experience in the best “Pura Vida” style.

Bella Aventura was founded in 2009 by an Austrian-Costa Rican family with many years of experience in the tourism destination of Costa Rica and perfect knowledge and understanding of the facets, as well as the dynamics on the ground. Together with a team of enthusiastic and international travel planners, we offer our partner agencies carefully designed, tailor-made itineraries with individual and practical advice for each request we receive.

Our office is located in the national capital, San José, in the center of the country, guarantees a highly strategic location for servicing travelers.

Why Travel with Bella Aventura:

“We regularly explore the most remote corners of the country and are constantly inspired to develop creative and unusual travel ideas for our clients. With attention to detail, we develop unique individual programmers that are specifically tailored to the wishes of our guests.

 

The travel documents, offer and travel descriptions, as well as the country information, are written in German to ensure a smooth trip. Our pricing policy is fair because we do not believe that the best always has to be the most expensive.

 

We are very fast; the quotation usually takes no longer than 48 hours. We offer a 24-hour emergency service in German. We are local experts on site and know the country and the conditions. Especially in times of COVID-19, direct and fast communication with our travelers and partners, both during the planning process and in the course of the trip or in case of possible emergencies, is important to us. We are also part of Safe travels, a program of the World Travel & Tourism Council, which guarantees that companies and their service providers in selected destinations adhere to strict protocols to prevent COVID-19 infection and stand for pleasant and safe travel.

 

We live by the slogan “Travel with Friends” with conviction – and our customers feel it.”

National and international fairs and associations:

“Bella Aventura is regularly represented at trade fairs worldwide. For example, in the last four years at the International Tourism Exchange (ITB) Berlin, the FESPO in Zurich or also at a variety of national tourism fairs within Costa Rica.

 

The company is a member of CANATUR (Cámara Nacional de Turismo de Costa Rica), the tourism chamber of Costa Rica. This organization promotes sustainable tourism with a focus on the needs of the population and the diverse national tourism industry.

 

Bella Aventura is also part of Futuropa, an association of the Instituto Costarricense de Turismo (ICT, Ministry of Tourism). This presents Costa Rica as a tourism destination in Europe and puts a special focus on the needs of European travelers. Bella Aventura, therefore, stands for ethically correct working methods and services perfectly adapted to the European market.

Commercial agencies

we work with:

Wir organisieren und leiten Ihre Gruppen von Costa Rica aus!

Bitte füllen Sie das nachstehende Formular aus, und unser Experte für lokale Gruppen wird sich so bald wie möglich mit Ihnen in Verbindung setzen, um Ihre Anfrage zu bearbeiten.

Let us be allies in marketing Costa Rica as a destination!

For more than 15 years, we have been marketing, developing, operating, and arranging the best tourist experiences for families, groups, incentives, honeymooners, photographers, and many more. So contact us and let’s have a business meeting.

Payment policies.

The formalization of the reservation of your trip must be made in writing by e-mail to your travel agent contact and then fill out the registration form that will contain the information of the travelers.

The travel contract comes into effect with the acceptance of the terms and conditions, as well as the amount of 30% of the total reservation.

It is the traveler’s responsibility to check that the documentation provided is by the contracted services. If this is not the case, you should contact your travel agent to make the necessary modifications.

Cancellation Policy:

  • Up to 45 days before the date of arrival in the country, a penalty of $150.00 US per person will be applied to cover the administrative amount of the services.

  • Between 44 to 30 days before the arrival date, a penalty of 20% of the total reservation amount will be charged.

  • Between 29 to 22 days before the arrival date, 30% of the total reservation amount will be charged.

  • Between 21 to 14 days before the arrival date, a penalty of 40% of the total reservation amount will be charged.

  • Between 13 to 7 days before the arrival date, a penalty of 75% of the total reservation amount will be charged.

  • 6 days or less before arrival date will be penalized with a 100% cancellation fee.

Registration form

Start your reservation by filling out the form below:

If you rent a rental car with us, please attach a copy of your passport and driving licence so that we can proceed with your reservation.
Inbound Flight
Departure flight

Formulario de Registro

Inicie su reservación llenando el siguiente formulario:

Si renta un choche de alquiler con nosotros adjunte una copia de su pasaporte y licencia de conducir para confirmar su reserva.
Vuelo de Entrada
Vuelo de Salida
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[pafe-form id="10784"]

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