• - Up to 45 days before the date of arrival in the country, a penalty of $150.00 US per person will be applied to cover the administrative amount of the services.

• Between 44 to 30 days before the arrival date, a penalty of 20% of the total reservation amount will be charged.

• Between 29 to 22 days before the arrival date, 30% of the total reservation amount will be charged.

• Between 21 to 14 days before the arrival date, a penalty of 40% of the total reservation amount will be charged.

• Between 13 to 7 days before the arrival date, a penalty of 75% of the total reservation amount will be charged.

• 6 days or less before arrival date will be penalized with a 100% cancellation fee.

1. On the formalization of the travel contract.

The formalization of the reservation of your trip must be made in writing by e-mail to your travel agent contact and then fill out the registration form that will contain the information of the travelers. The travel contract comes into effect with the acceptance of the terms and conditions, as well as the amount of 30% of the total reservation. It is the traveler's responsibility to check that the documentation provided is by the contracted services. If this is not the case, you should contact your travel agent to make the necessary modifications.

     2. On payment.

Confirmation of services will be made upon completion of payment of 30% of the total amount of the reservation. The deposit must be paid to Bella Aventura within one week of receipt. Payment will be made through a payment link or bank transfer provided by the agency.

The remaining balance is due 45 days before arrival. A new payment link will be created for this purpose. Without full payment of the total amount of the trip, Bella Aventura will proceed to the cancellation of the services and will apply the corresponding cancellation policies.

       3. On services

The services included in your travel itinerary are exclusively those detailed in your travel program, any changes must be previously requested with your travel agent. These changes may imply additional costs.

      4. Unused services.

Bella Aventura will not be subject to apply for refunds if the client decides not to make use of services stipulated in the travel package (such as hotel stays, activities, and/or transfers).

5. Cancellation of contract due to extraordinary circumstances

If the trip is hindered, endangered, or significantly impaired because of a force majeure event not foreseeable at the time of the conclusion of the contract (e.g., natural disasters, political unrest, pandemics, epidemics, crises), Bella Aventura may cancel the contract. In this case, Bella Aventura will reimburse the price of the trip minus compensation of $150.00 US per person to cover the administrative amount of the services.

    6. Guarantee /  Obligation to cooperate

If a travel service is not provided completely by the contract, the customer may demand compensation within a reasonable period. Bella Aventura may remedy the situation in such a way that a substitute service of equal or higher value is provided if this is reasonable for the customer and the travel defect has not been caused deliberately against good faith or the remedy does not represent an inadmissible modification of the contract. Bella Aventura may refuse the remedy if the remedy requires a disproportionate expense. If the travel services have not been provided by the contract, you must assert your claims against Bella Aventura during your stay in the country.

You are obliged to cooperate in case of interruption of service, within the framework of the legal provisions, to avoid or minimize possible damages: Therefore, any deficiency in the travel services or lack of guaranteed features must be notified immediately to the service provider to allow an immediate solution. If the customer fails to give notice in time, he is excluded from claims for reduction and contractual claims for damages because of this.

7. Limitations of liability

Bella Aventura is an agent and coordinator of services provided by third-party suppliers (accommodation, transportation by land, sea, and air, self-employed tour guides, as well as organizers of activities of all kinds). We are responsible for the careful selection of these providers, especially regarding suitability, compliance with applicable regulations and laws, as well as insurance coverage of the respective service provider. Therefore, Bella Aventura is not liable for the mediation services of these third-party companies, unless we can be accused of intent or gross negligence in the selection of these. Particularly excluded from liability are: Personal injury or death, as well as loss of property and assets because of force majeure, civil unrest, or natural disasters. Bella Aventura recommends that you take out travel accident and baggage insurance.

1. Bella Aventura has no control over, nor can it guarantee the assignment of specific rooms. This responds to the needs and space utilization of the contracted service provider.
2. Bella Aventura cannot guarantee the number of people participating in each of the activities. The operation of the activity is carried out by subcontracted service providers.
3. Bella Aventura cannot be held responsible for road delays related to landslides, and protests, among other circumstances beyond the agency's control.
4. Bella Aventura will not assume refunds due to delays in international flights. However, it will make the necessary modifications to give continuity to the operation in case of this unforeseen event.
5. Bella Aventura cannot guarantee that the contracted activities will be offered in languages other than Spanish and/or English. Unless the trip has been contracted with a private guide in another specific language.
6. Bella Aventura offers certain services that are part of a package (Tortuguero, Corcovado, Pacuare, among others) with different activities. The agency will provide the itinerary of activities; however, it cannot guarantee the order of execution of these activities.
7. Bella Aventura cannot assume responsibility for the client's failure to present the indispensable requirements (valid driver's license and credit card) for the car rental.
8. Bella Aventura cannot control the presence of inconveniences caused by weather conditions. Because Costa Rica is a tropical country with varied microclimates.
9. Bella Aventura will not be able to ensure the sighting of wildlife since it is impossible to control the behavior of the species in their natural habitat.